Well I got this guitar, and I learned how to make it talk!" As a rock-n-roll icon once said, music should speak to you, loud and clear. Thunder Road Guitars is here to help you find your own unique musical voice through fine used, vintage, and rare instruments as well as amplifiers and a wide selection of pedals. With our stores you will find fantastic customer service and a terrific vibe. Real people, offering real service. We are YOUR best source for fine used and vintage guitars. Welcome to Thunder Road!

We are an independently owned family business that thrives on great customer service and the love of instruments. Our passion for helping you find that perfect guitar or amplifier you've always wanted is second to none. We sell guitars and amplifiers to folks worldwide and have the knowledge and drive to ensure you are getting exactly what you see in our store or your money back.

Returns

We offer a 48 hour approval period on all guitars, amplifiers, and pedals from the date of purchase for in store transactions or date of delivery for internet orders. This approval period is for the buyer to make sure that the instrument is in the condition and originality we advertised. If a return is requested because the buyer simply doesn’t like the way an instrument plays, sounds or other personal preferences we reserve the right to deduct a 10% restocking fee. In the event of any return the buyer pays all shipping and insurance costs, both to and from, as well as any other fees associated with the transaction. In the event a return is requested on an item prior to shipment or delivery a 10% restocking fee will be deducted. Any and all orders placed on a discounted, blown out, or "as is" item are void of our normal return policy and are all sales final. For logistical reasons we are unable to accept returns on transactions involving a layaway, deposit or hold. For logistical reasons we are unable to accept returns or cancellations on any item that was special ordered. All returns must be approved by phone or email and must be returned in the exact condition they left our store. Any item returned not in the same condition it left our store is subject to a 20% restocking fee at our sole discretion. For logistical reasons we are unable to accept returns on any transaction involving a trade, both in store and online. Unauthorized returns will be refused and returned at customer's expense. Please know we go to great lengths to ensure with 100% confidence that you are getting the exact item you purchased in the condition and originality described. We strive to earn your business.

Shipping

We ship exclusively through UPS in the United States and UPS or USPS worldwide. The shipping price you are charged covers transit, insurance, proper packing, and tracking. If you prefer another shipping method please let us know so we can accommodate your needs. In the event of damage in transit we will help facilitate a claim with the shipping company to ensure full refund.

Layaway

We offer a 30 day layaway program for all items in our store. A 25% non-refundable deposit is required and hold the item for up to 30 days. In the event of layaway cancellation the 25% deposit will become store credit usable only in the store in which the original deposit was placed (Seattle or Portland). For logistical reasons we are unable to accept returns on transactions involving a layaway, deposit or hold.

Accepted methods of payment

Cash, Visa, Mastercard, Discover, American Express, Paypal, Western Union and Bank Wire Transfer. If you have any questions regarding payment please ask.